Front line or office staff are often the first people visitors to the school encounter – they are the ‘directors of first impressions’. This course will explore how to get the best out of these staff to help the school or college project the image it wants to a range of ‘customers’ and provide an outstanding quality of service.
This course will be highly interactive, with plenty of opportunities for discussion and to explore case studies and scenarios to build our confidence in dealing with the wide range of people and problems that frontline and office staff face every day.
This course is appropriate for secondary schools.
This course is easy-to-access in any of the below formats...