Essential Skills for Front Line and Office Staff

This course will be highly interactive, with plenty of opportunities for discussion and to explore case studies and scenarios to build our confidence in dealing with the wide range of people and problems that frontline and office staff face every day.

• Develop a better understanding of what constitutes good and bad customer service
• Consider what good customer service might look like in a school - how can we ‘go that extra mile’?
• Consider how to handle difficult people; problem-solving and projecting a professional image
• Develop key skills for running reception successfully; improving communication and listening skills
• Discuss why and how we should be assertive 

As a direct response to the COVID-19 pandemic we are now live-streaming all of our courses.

For the most up to date information regarding the pandemic, please take a look at our 'COVID-19 Update' page.