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Talking to Parents and Carers: Supporting TAs through Challenging Conversations

The home-school relationship is a cornerstone of any child’s education, but when disagreement or frustration breaks that relationship down, TAs can find themselves ‘in the line of fire’. This course provides a range of ideas and strategies to support your TAs and improve their communication skills.

  • Effective and engaging
  • Practical tips and strategies
  • Self-reflective
1 hour
£99 + VAT
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About this course

Parents are often full of enthusiasm and support for their school, but, when the relationship breaks down, TAs can sometimes find themselves in the first round of ‘challenging conversations’. That might be at the school gate, or even while out shopping in the local area. This course will give you lots of practical strategies to improve your communication skills and support your own wellbeing through these difficult conversations. By attending this course, you will:

  • Understand how to communicate safely and effectively
  • Explore the issues, barriers and triggers that lie behind confrontational behaviour
  • Learn to embrace ‘challenging conversations’, to manage conflict and maintain positive relationships


  • TAs / LSAs and ECTs
  • Line managers for support staff
  • EYFS, KS1, KS2, KS3, KS4

How to access this course

This course is easy-to-access in any of the below formats...

  • On-demand recording, with 30 days access to watch at a time and location to suit you!
  • School-wide license, for every member of staff in your school to watch for a period of 30 days. Please contact us to purchase your school-wide license for this course.
  • An INSET or after-school twilight at your school, tailored to your requirements. Contact us for your personalised quote.

Live stream and recorded courses

Recording course. Watch at home, at school or on the go.
Available anytime
Pause, search and watch again for 30 days.

This course as an INSET Day

Our in-service training provides exciting and dynamic ways to inspire, challenge and develop your staff, whether they are Teaching Assistants, Teachers or Senior Leadership.

Your first point of contact would be with our Head Office team, who will identify your needs and priorities and ensure that the accompanying training materials we provide are of the very best quality.

Like to run this INSET DAY in your school?

Send us an enquiry and we will get in touch to talk about your school's requirements.

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