Introducing the School Improvement & Development Conference: Click here to book.

Key Skills Series - Electronic Etiquette: Working with Phones and Email

Part 4 of our Key Skills in Educational Settings series looks at the range of ‘soft’ skills you need in any workplace. This course supplements the previous session (on written communication) to explore what professionalism looks like in emails, and also over the phone.

Easily accessible
Supportive delivery

For newer employees but also more experienced line managers/mentors

Explore course dates and locations

Duration

1 hour

Price

£99+VAT

Time

N/A

Available

About this course

Whether you mean to or not, every time you pick up the phone, or send an email, you deliver a message about the standards in your organisation. So how do you come across when you communicate beyond the four walls of the office? This course offers a range of guidance and practical advice to professionalise the way you use phones and email. By attending this training you will:

Understand the impact of customer service on sales and corporate image
Explore ways to improve your language, tone, sensitivity and ‘voice’
Learn about privacy and metadata

Audience:

Employees in all industries who are near the beginning of their careers
Line managers / senior managers, to inform their mentoring role
School leavers and university students

Live stream and recorded courses

RECORDING

Available anytime

Pause, search and watch again for 30 days.

Book Now