Key Skills Series - Electronic Etiquette: Working with Phones and Email

Whether you mean to or not, every time you pick up the phone, or send an email, you deliver a message about the standards in your organisation. So how do you come across when you communicate beyond the four walls of the office? This course offers a range of guidance and practical advice to professionalise the way you use phones and email. By attending this training you will:

• Understand the impact of customer service on sales and corporate image
• Explore ways to improve your language, tone, sensitivity and ‘voice’
• Learn about privacy and metadata

Audience:

• Employees in all industries who are near the beginning of their careers
• Line managers / senior managers, to inform their mentoring role
• School leavers and university students